Shipping & Returns
Shipping Policy
NK Content provides worldwide delivery for eligible digital and physical North Korean content products, subject to applicable laws, licensing conditions, and regional restrictions.
Digital Products
Most products available on NK Content are delivered digitally, including:
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AI-translated North Korean materials
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Academic resources
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Digital books and journals
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Research archives
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PDF documents and datasets
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Multimedia and educational content
Digital products are typically delivered through direct download links, customer accounts, or secure email access after payment confirmation.
Delivery times may vary depending on:
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File size and processing requirements
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AI translation completion
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Institutional verification procedures
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Licensing or access review
Certain specialized materials may require additional verification before access is granted.
Physical Products
For eligible physical books, printed archives, or special collections, international shipping is available to selected countries and regions.
Shipping costs and estimated delivery times are calculated during checkout and may vary depending on:
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Destination country
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Customs procedures
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Carrier availability
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Product category and weight
Customers are responsible for any applicable customs duties, import taxes, or local regulatory fees imposed by their country.
NK Content is not responsible for shipping delays caused by customs inspections, international regulations, force majeure events, or carrier disruptions.
Certain products may be restricted from shipment to specific jurisdictions due to legal, copyright, export-control, or licensing limitations.
Return & Exchange Policy
Due to the nature of digital content and research materials, all sales of downloadable digital products are generally final and non-refundable once access or download has been provided.
Digital Products
Refunds or exchanges may only be considered under the following circumstances:
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Duplicate payment
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Corrupted or inaccessible files
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Incorrect product delivery
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Technical failure caused by the platform
Requests for assistance must be submitted within 7 days of purchase.
NK Content reserves the right to verify all claims before approving refunds, replacements, or account credits.
Physical Products
For physical items, customers may request a return or exchange if:
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The wrong item was shipped
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The product arrived significantly damaged
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The item contains major manufacturing defects
Return requests must be submitted within 14 days of delivery.
Returned products must be unused and in original condition unless damaged during shipment.
Customers are responsible for return shipping costs unless the error was caused by NK Content.
Restricted & Licensed Materials
Certain specialized, licensed, institutional, or restricted-access materials may not be eligible for return, exchange, resale, redistribution, or transfer after purchase.
NK Content reserves the right to refuse returns or cancel transactions where unauthorized use, copyright infringement, or policy violations are identified.